Via Pazzano 112 – 00118 Rome

   +39 06 7919720       info@tt-group-it

SUPPORT

At TT Visual Design® we aim for full customer satisfaction by striving to go beyond expectations.

  • Professional service solutions, carried out by highly qualified personnel, trained in-house and/or directly by the manufacturer we represent.
  • Thorough diagnostic interventions, with troubleshooting even with stringent SLAs, in direct collaboration with the manufacturers we represent.
  • Very wide range of services, from simple basic maintenance to data analysis.
  • “Tailored” support services with customized intervention SLAs based on customer needs.
  • Exclusive extended warranties to cover needs excluded by standard warranty conditions.

Your Benefits:

  • Qualified professionals trained directly with each manufacturer.
  • Short downtimes, quick restarts.
  • OEM quality repairs.
  • Worldwide support.
  • What you get from a service partnership with
    TT Visual Design® is improved equipment availability through the reliability of long-term planning based on our experience.
  • Certificate: ISO 9001:2015 NO: 0763.2020

Dedicated support portal

Service – Maintenance – Support for A/V Systems

At TT Visual Design® we aim for full customer satisfaction by striving to go beyond expectations.

In order for this satisfaction to be constant over time we provide our customers with a program of unique service and maintenance services, with special attention to:

  • offer highly professional service solutions, because they are carried out by specialized personnel in the A/V field ;
  • perform in-depth diagnostic interventions – capable of solving every customer problem – because they are carried out directly as a manufacturer or in direct cooperation with leading manufacturers in the industry;
  • deliver a wide range of services very broad, from simple system cleaning to thermographic analysis.
  • create “tailor-made” support services” by customizing intervention times (SLAs) based on the needs of the customer;
  • add exclusive warranty extensions to cover needs excluded by the standard warranty conditions and more severe conditions of use than those stipulated in the manuals.

Levels of Service

 

 

BRONZE

The Bronze formula is the ideal formula for clients who want to protect their investment. It includes a basic support program with scheduled maintenance and includes other core services, such as telephone and email help desk, online trouble ticketing, and preventive on-site interventions.

SILVER

The Silver formula adds to the benefits of the Bronze service the advantages of extended warranty, an extended service time slot, scheduled maintenance intervention with complete preventive failure analysis, assistance via help desk even via remote connection, on-site interventions in case of failure, and the possibility of availing of an in-depth technical session, so that operators are constantly updated to be able to use our systems at their best at all times.

GOLD

The Gold formula is suitable for frequently used control rooms, and/or high-criticality control rooms, or representative rooms where optimal levels of operation and maximum availability must be guaranteed at all times. This is why scheduled maintenance is doubled, the help desk is always available(h24/365 formula), restoration is as fast as possible, and consumables and products that are not usually covered by warranty are included in the service.